Refunds and cancellations

This policy applies to professional engagements with Glowworkcore Co., Ltd. for branch productivity dashboards, regional performance reviews, operator briefing sessions, and field metric mapping. It does not cover physical goods retail or unrelated products.

Eligibility

Refund requests must relate to fees paid directly to Glowworkcore under a written statement of work or accepted estimate. Requests should be emailed to hello@glowworkcore.click with the engagement reference and reason.

Timeframe

Notify us within 7 days of the issue arising, or before the next scheduled milestone—whichever comes first—so we can assess partial work and remaining scope.

Full or partial refunds

If Glowworkcore cancels an engagement before work begins, prepaid fees are refunded in full. If you cancel after discovery has started, we refund unused prepaid amounts minus time already spent at the agreed rates, documented materials prepared, and non-recoverable travel booked with your approval.

Non-refundable items

• Completed milestones formally accepted in writing
• Facilitated briefing sessions already delivered
• Travel and lodging costs incurred for approved field visits
• Third-party costs prepaid on your instruction

Deposits

Dashboard commission deposits reserve discovery capacity. Deposits are applied to the final invoice. If you cancel more than 14 days before the agreed discovery start, the deposit is refundable minus administrative time already incurred. Cancellations inside 14 days forfeit the deposit unless we rebook an equivalent engagement within 30 days by mutual agreement.

Rescheduling and no-shows

Briefing sessions and review walkthroughs may be rescheduled once without fee when you give at least 5 business days’ notice. Late cancellations or no-shows may be charged in full for that session slot.

Work already started

For commissions underway, we invoice completed stages and provide working files as appropriate under the contract. Remaining prepaid balance after deductions is refundable.

Processing time and method

Approved refunds are processed within 14 business days to the original payment method where possible, or by bank transfer to an account you nominate in writing.

Contact for refund requests

Email hello@glowworkcore.click or call Phone number: 024272408. Office address is listed on the Contact page.